BOOST20 Online Edition

BOOST20 Online Edition is alive and kicking!

A lock-down won't put us down. Join us on three webinars that highlight specific challenges and opportunities in the area of Customer Experience, Process Efficiency and Cloud driven integration for energy and utilities customers.

BOOST20 Online Edition is alive and kicking!

A lock-down won’t put us down. Join us on three webinars that highlight specific challenges and opportunities in the area of Customer Experience, Process Efficiency and Cloud driven integration for energy and utilities customers.

BOOST20 Live Edition has been postponed.

Thank you for your interest in BOOST20. We have decided to postpone BOOST20 Live at our offices in Antwerp, in the light of the recent evolutions concerning the COVID-19 outbreak. The live event will be postponed to a later date (tbd) because your health and safety are a big priority for us.

Why register for BOOST20 Online?

Technology is changing the concept of work as we know it. Connected services and applications are offering new ways of working and AI is providing user with more insight. Predictive analytics have become mainstream and aspects such as augmented reality and natural-language-based interfaces are continuously improving.

How do you drive convenience and ease of use for your customers?
Do you reduce complexity for customers and business relations to engage?
Do you have an architecture to embrace change and adapt?
Are your employees empowered and engaged?
Do you have the right insights in your business to make decisions?
Do you have a future proof architecture?
Secure, connected and distributed?

These are just a few of the questions that energy and utility companies should ask themselves frequently.

Webinar overview

A. Driving Customer Experience forward with the MECOMS 365 platform

28/04

10:00 – 10:45 CET

The expectations of customers have changed dramatically.

MECOMS 365 has embraced customer satisfaction and customer experience first in its design from day one.

MECOMS 365 Customer Engagement allows utilities to connect to their customer via an omni-channel approach leveraging modern technology such as LiveAssist, Social Integration, AI based chatbots and personalized Document Fulfillment.

These channels can easily be adapted to the company identity, tone of voice and processes. The employee is empowered to execute complex tasks in an easy and streamlined manner in a first time right approach with a clear view on their activities and workload.

Join us for a brief overview and demonstration how MECOMS 365 based on Microsoft Dynamics 365 drives customer experience forward for energy and utilities customers.

B. Cloud driven approach to customer care & billing with MECOMS 365

05/05

10:00 – 10:45 CET

The new MECOMS 365 offers utilities companies a strong connected application platform based on Microsoft Dynamics in a cloud hybrid strategy.

A connected cloud ready platform also enables a simplification of the IT landscape by giving the integration benefits of a cloud platform together with Customer Engagement and new applications like Power BI, Power Automate and Power Apps.

With Dynamics 365, you can leverage productivity and collaboration tools that work together in new ways that only Microsoft can deliver.

With MECOMS you benefit from the high-quality security standards of Microsoft Dynamics and Azure.

Join us for a brief overview and demonstration how MECOMS 365 based on Microsoft Dynamics 365 drives process efficiency in customer care and billing and meter data management for energy and utilities customers.

C. Cloud driven application integration – MEEP gateway to the world

12/05

10:00 – 10:45 CET

The future of utilities companies goes hand in hand with platform thinking. Companies should not rely on a single application to do everything but instead work with multiple applications that are interconnected and integrate with each other on a strong platform.

The MECOMS Enterprise Extensibility Platform (MEEP) is the result of a thorough thinking process on how to improve the scalability and connectivity of the different applications of a utility company. It is a best-practice deployment framework with a focus on cloud based operations. In addition MEEP is a collection of software components that allows you to create e.g. market messages and localization scenario’s.

Thus, MEEP allows you to connect, distribute data & orchestrate business processes between multiple applications. In short, MEEP is your gateway to the world!

Join us for a brief overview and demonstration how MECOMS 365 based on Microsoft Dynamics 365 drives application integration for energy and utilities customers.