Customer Story: Essent Belgium

MECOMS™ Streamlines Business Processes at Essent Belgium

Essent Belgium implemented MECOMS™ to fulfil their business requirements. The solution was chosen for its ability to empower employees. It improves first line resolution, first-time-right rates and helps employees focus day-to-day on exception handling. MECOMS™ has a lot of standard functionality, but also offers Essent the flexibility to adapt to changing business needs.

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Essent needed an integrated solution for the CRM and billing activities, ready to address the complexity of the deregulated market, without burdening their employees working in the system. Project Dynamo was set up to implement a CRM and billing system that fully supports Essent’s primary business objectives: a flexible and integrated solution with high customer satisfaction.

Previously, Essent needed to run different scripts to consolidate data from different legacy IT systems. The checks whether all data were combined correctly had to be done manually. This inevitably led to errors and data inconsistencies.

In the new MECOMS™ system, all data is stored in one system, which removes the need for manual consolidation. More importantly, data which does not need manual intervention will not be shown in the work list of an operator.

Read the full case study about Essent Belgium [PDF 715KB]