Customer Story: Stadsverwarming Purmerend

Stadsverwarming Purmerend uses MECOMS™ to increase service while lowering costs

Stadsverwarming Purmerend provides district heating to the city of Purmerend in North-Holland. Stadsverwarming Purmerend chose MECOMS™ to insource its front and back office activities and gain back control. MECOMS™ enabled Stadsverwarming Purmerend to increase customer satisfaction and payment rates while reducing the operational cost by approximately 20%. It also allows Stadsverwarming Purmerend to be more flexible and quickly cope with any future changes.

Stadsverwarming Purmerend (SVP) is the district heating company of Purmerend, a city in North-Holland (The Netherlands). SVP was founded in 1981 as a municipal company and gained independence in 2007.

Before the privatization, the municipality of Purmerend had outsourced the front and back office activities to a third party with its own, external, IT platform. The financial accounting was done on the IT systems of the municipality. Under these arrangements, getting insight into business performance was complicated.

Walter Verdonk: "The flexibility of MECOMS™ has enabled us to rapidly adapt some of our processes since the new system went live. And last but not least: our costs have gone down by approximately 20%. MECOMS™ has played a crucial role in turning our business operations around. The satisfaction and payment rate of our customers are higher than ever, while our operational costs have gone down significantly. Our company is now well prepared to cope with any future changes."

Read the full case study about Stadsverwarming Purmerend [PDF 988KB]