An analysis team was established. They continuously monitor the waste water discharged by each client, by collecting waste water samples several times a day. Half of them are analysed in-house, and the other half are sent to an accredited laboratory. If VECL finds a customer exceeding the norm, this would lead to a penalty on the bill.
Mr. Panchal: "We used to collect revenue two times a year, and invoices were created manually. After consulting with our stakeholders, we decided to reorganize this process, and model it on a utility bill with quarterly invoicing and collection. The price paid by each customer should reflect the quantity, the time of discharge, and the quality of the waste water disposed by each of our customers."
Thus, the key requirements were collecting the 15-minute meters readings through SCADA, calculating consumptions, taking into account the quality parameters and generating invoices. Mr. Panchal: "We contacted different software suppliers. After vigorous discussions with each vendor and a thorough evaluation of all the proposed solutions, we selected the MECOMS™ software from Ferranti India, based in Gurgaon."