Seminar: Trends & Challenges for Energy & Utility Companies in the next decade
It is our tradition to invite you to our yearly seminar where we would like to share with you our and industry experts’ vision on trends & challenges in the coming years for Energy and Utility companies.
As you can see in the enclosed agenda, we have an interesting mix of external speakers who will talk about different topics from their perceptive but that also impact other market parties. Next to this we will present Ferranti’s solutions roadmap and give insight in how the MECOMS platform gives answers to these challenges.
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13:30 |
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Registration |
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14:00 |
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Welcome |
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Geert Janssen, Ferranti Computer Systems |
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14:05 |
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Trends & Challenges in today's and tomorrow's business environment |
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Geert Janssen/Guido Van de Velde, Ferranti Computer Systems |
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14:40 |
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The Real Value of One Integrated Solution for CRM, Customer Service, Contract Management & Billing |
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Johan Crols, Essent Belgium - B2C Director
How to achieve objectives like "Putting the Customer First" going for "First Contact Resolution" and "Empowering users" in order to achieve operational excellence |
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15:10 |
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Coffee-break |
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15:30 |
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The Introduction of a Clearing House in the Belgian Market: Challenges, Vision and Recommendations |
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Patrick Dellaert, Indexis - Program Manager Clearing House |
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16:00 |
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SmartE: ICT Architectures and Technologies for Future Smart Energy Applications |
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Prof. Chris Develder
Ghent University - IBBT, Dept. of Information Technology (INTEC), IBCN |
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16:30 |
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MECOMS Solutions Roadmap - Empowering Smart Utilities |
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Johan Vandekerckhove, Ferranti Computer Systems |
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17:00 |
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Drink |
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