Customer Management

Customer ManagementWith its Customer Management modules, MECOMS™ offers a full Customer Information System (CIS). It provides functionality to create products and to sell them to customers in the form of contracts. MECOMS™ offers several methods to bill customer for the commodities they use, and also takes care of credit management to process payments and deal with late or non-paying customers.

MECOMS™ Product Management

MECOMS™ provides unparalleled flexibility for managing products in today‘s increasingly competitive utilities markets. Users can create and maintain products by linking commodities with rate structures, taxes and levies. A product configuration contains all parameters for billable items and services. MECOMS™ enables utilities to rapidly develop new market offerings, without any additional programming.

MECOMS™ Contract Management

Contract types and templates are created according to the products offered. MECOMS™ features an advanced pricing and quotation suite, which is especially valuable in today‘s B2B markets. It allows fixed, semi-flexible and full flexible pricing models. The formulas to calculate prices are managed using an intuitive, graphical formula builder.

Advanced contract conditions, such as auto-balancing, cash-out and take or pay, are all possible. MECOMS™ automatically takes care of these arrangements in billing and other administrative processes.

MECOMS™ Billing and Credit Management

Billing and credit management are core processes for any utility. MECOMS™ is designed to rapidly deliver impeccable bills, to encourage timely payments and to maximize the payment rate of every customer segment.

The specifics of each contract are seamlessly taken into account by the billing system, which calculates and validates invoice-lines on-the-fly as meter and consumption data enters the system. This workload spreading allows for an amazingly fast billing run when the actual invoices need to be generated. Furthermore, on-the-spot validations detect anomalies long before the actual billing run. This allows error-free billing runs, with increased speed and accuracy. Furthermore, MECOMS™ provides out-of-the-box support for real time pricing and billing. Scheduled and on-demand meter readings are handled simultaneously, and future price changes are already taken into account when calculating advances.

Rules for validation are easy to configure and provide flexibility to cope with unexpected events. Besides metered commodities, a system of consumption units allows billing of unmetered product. Furthermore, additional items can be derived from the metered consumption. For example, calculating waste water charges based on tap water usage. Bills can be presented in various ways: through a web portal, per e-mail, by post (using a print service), or through standard interfaces, such as EDI and Zoomit.

MECOMS™ Credit Management handles payment processing and all communications related to it. MECOMS™ lets utilities maximize the amount of timely payments, while minimizing the dunning costs. MECOMS™ assigns and regularly updates scores to assess the creditworthiness of every customer. Furthermore, information from external credit checks can easily be linked to the customer database to refine the risk assessments. This is especially useful for B2B customers.

A sophisticated engine for collection management, or dunning, takes into account the customer‘s segment and individual history. It then determines whether to charge a fee, after which it will send out or plan the most appropriate reminders (letter, e-mail, personal call). If this has no avail, MECOMS™ provides methods to send defaulters to a collections agency or to initiate legal action.

MECOMS™ offers flexibility to adjust payment terms to the specific situation of a customer. Measures such as delaying due dates, custom payment schedules and payment by third parties enable the customer to settle his debt instead of defaulting.

MECOMS™ communicates directly with banks and automatically interprets all incoming payments to manage direct debit administration. At the core is a sophisticated matching engine. It combines many parameters into a dynamic scoring system to decide which payments can be processed automatically. Only when there is too much uncertainty, the system will request human intervention. It will then assist the user to decide by listing the different possibilities based on their probability.