MECOMS™ organizes the entire Manual Meter Reading process. MECOMS™ wireless portable terminals for meter readers enable suppliers to receive their meter readings within the same day. MECOMS™ Mobile lets meter readers access and register relevant information on their terminal (e.g. defects, fraud or the meter location). The terminal performs on-the-spot validation and can communicate instantly using a cellular data connection. It also provides meter readers with their assignments for the upcoming days.
Periodical meter reading routes often reflect the accumulated experience of many years. For unplanned meter readings on demand (MROD), however, routes are generated dynamically. MECOMS™ takes into account the location of the meter reader and the accessibility of the locations to create an optimal route. The continuous connectivity of the terminals allows operators to send updates or additional tasks to a meter reader while he or she is in the field.
MECOMS™ also offers many self-service channels. Paper index cards returned by customers are automatically scanned using optical character recognition (OCR). An interactive voice recognition (IVR) system lets customers report their meter readings over the telephone, and can include immediate validation. Furthermore, MECOMS™ B2C and B2B web portals let customers enter index values, perform validations and consult their consumption history.