MECOMS™ for Water Companies
Faced with increasing challenges, water companies can no longer maintain a business-as-usual approach. MECOMS™ offers a complete, end-to-end solution to face the challenges of today.
Legislation, privatizations, mergers and acquisitions incite water companies to reorganize towards optimal scale, integrate the entire water cycle and comply with increased environmental requirements.
Regulatory focus has shifted from ensuring water quality and protecting resources, towards cutting cost, energy consumption and greenhouse gasses.
Pollution management requires upstream management with stricter controls at the source. Existing end-of-pipe solutions need better consideration of energy and carbon implications.
A blueprint for water companies
MECOMS™ features a blueprint, specifically designed for water companies. This blueprint adds a layer to the software, containing specific business logic and best practices for the water industry. This ensures a perfect fit between business processes and software.
Due to the capital intensity of the industry, privatization has significant financial and operational ramifications.
Often, decades of under-investment resulted in outdated assets and obsolete IT systems. MECOMS™ Asset Management offers simplification and integration to efficiently manage these geographically disparate assets and the large workforce maintaining them.
Planning activities and the resources they require, is a complicated task. MECOMS™ Service Management comes with simple tools for field workers to give them straightforward access to company systems and information.
MECOMS™ Advanced Metering Infrastructure enables native communication with both smart meters and historically grown parks of manual and automatic meters. It plans manual meter reading rounds, and features specific PDA software for meter readers.
The Validation and Calculation modules offer flexible business rules to convert raw meter readings into reliable consumption data.
Valorising the customer base
The size and diversity of the customer base is also enormous. Water companies need to manage large customers with complex and long-standing contracts, but they also need to keep track of many residential consumers with all kinds of specific situations.
MECOMS™ Contracts and Billing is designed to efficiently deal with customers moving house, building owners associations, unmetered connections and the like. MECOMS™ is able to generate and send millions of complex, combined invoices within a very short time.
MECOMS™ Credit Management offers sophisticated tools to efficiently prevent and recover customer defaults.
Time and energy is often wasted on reacting to complaints that result from poor customer service. Inadequate customer service also increases staff turnover, as employees are often dissatisfied with the stress and strain of their role. MECOMS™ CRM offers an efficient interface, familiar to any Microsoft Office user. Wizards enable staff to efficiently settle complicated customer requests, despite needing only minimal training.
Gaining meaningful insights
In order to make better and quicker decisions, managers need access to information that allows them to see the big picture. MECOMS™ Performance Management offers a single source of information, based on a single version of the truth. It allows managers to properly measure and analyse the performance of their company, and make the right decisions.