JULIE, Call Centre Operator

For the customers, Julie is the voice and the face of OmegaPoint, a major utility company.

Help the customer swiftly and effectively

MECOMS™ offers its users a 360 degree cockpit view to quickly access all data related to a customer.

Wizards are available, even for complicated procedures, involving address changes, multiple connections and complex bundles of products.

These features significantly reduce the duration of calls and increase the customer satisfaction.

Learn to use the system quickly and easily

The interface of MECOMS™ is easy to use, as it mimics the familiar look and feel of Microsoft Office®.

The user friendliness of the system greatly reduces training needs and the costs associated with it.

View all information objects and relations.

Customer relationship Management for a utility is more than tracking interaction with customer. The MECOMS™ EUCA (Energy Utilities Community Architecture), the MECOMS™ information model, ensures Julie can look up information based on names, location addresses (invoice, net user, connection, etc), meters, and drill from one information object to the other.

Track history of the customer.

Continuity in detailing with customer is essential. All information is available at Julie fingertips. MECOMS™ shows full trails with service history, payment history, and consumption history. This allows Julie to understand the customer she is dealing with.

Deal with issues right away

Solving problems and questions in the front office instead of routing to the back office increases Customer Satisfaction and reduces the cost to serve. MECOMS™ has the flexibility to deal with utility processes and company policies, which makes Julie the customer‘s favourite.