Alexander, Field Service Manager

Alexander is responsible for the installation, maintenance and replacement of connections, meters and related assets at OmegaPoint, a major utilities company.

React on requests initiated by customer care

MECOMS™ offers integration with CRM from contract initiation through service tickets, passing those requests through to Alexander’s staff through a customisable workflow.

After initiation, Omegapoint’s call operators can easily follow up on requested services from the CRM 360° cockpits.

Plan and schedule service orders

Using MECOMS™ Work Order functionality, Alexander‘s staff can easily prepare activities for service technicians, providing MECOMS™ related input, time forecasts and required materials and skills.

Going one step further, they can use blueprints and planned maintenance schedules to automate repetitive work generation.

For the vast pool of metering assets, Alexander can organize sample/spot check campaigns by selecting a pool based on criteria and randomization. This is of course based on the same work order activity functionality.

Budget and invoice service activity

As MECOMS™ is built into Microsoft Dynamics™ AX, service functionality has been integrated with the standard Project module. This provides an easy and configurable gateway to general and analytical accounting.

Based on agreed upon and completed work, invoices are generated for automatic customer billing.

Improve on service quality and cost

Using data and KPI‘s generated from work order activities, Alexander can track inefficient or unsatisfactory processes and adapt them for the future.