This is an Executive Lunch that IDC are organizing next May 16 in Milan at the Park Hyatt hotel (with lunch at the adjacent Restaurant VUN, two Michelin stars) entitled “Digitally Determined Utility: Building a sales business by focusing on technologies and customer experience “.
The meeting will be coordinated by Roberta Bigliani, IDC Vice President & Head of Energy, Government and Health Insights and aims to discuss how utility companies are facing the changing needs of consumers and how a technological transition is essential for provide the business with modern and flexible tools capable of embracing an entirely digital management of channels and customers with operational excellence in the meter-to-cash cycle.
In the long transition from simple commodity sellers to energy service providers, utilities are adapting to meet the needs and expectations of consumers who are increasingly aware, digital and demanding.
What tools, approaches and skills do you need?
The event is organized in collaboration with MECOMS and X DataNet.