Brabant Water selects MECOMS 365 as strategic platform for the implementation and management of a Customer Information System

MECOMS (a Ferranti company) is delighted to welcome Brabant Water to the family of MECOMS 365 customers. The Dutch water market has always been an important segment for MECOMS which has resulted in a fit to purpose solution for water customers that can now benefit from the strengths of the Dynamics 365 cloud platform.

Brabant Water has a crystal clear strategy and ambition. The goal setting of Brabant Water is nothing less than to be an organization with excellent service and an optimal customer experience. Aspects such as first time right, proactive contact with the customer, ease of use in digital channels are just a few highlights of the ambition setting.

Brabant Water wants to safeguard the continuity of its billing and CRM activities with MECOMS 365 as its new customer information platform. Furthermore she expects to improve business flexibility and customer self service with MECOMS 365. Final migration from the current in-house built application to MECOMS 365 is planned to take place by the end of 2020.

In the selection process Brabant Water was looking for a proactive partner that could help them in the process to achieve this ambition and modernize their IT architecture.

With MECOMS they have found a business partner for the long term saids Geert Van Pelt, MECOMS Business Unit Manager. We have been helping dutch water customers for over a decade and the team is excited that Brabant Water joins the MECOMS family.

MECOMS 365 is based on the Microsoft business platform Dynamics 365. The integrated approach to customer engagement, customer care & billing and meter data management is a strong proposition to offer a customer experience driven solution at an attractive cost to serve.

MECOMS 365 is the result of more than 40 years of experience in the utility industry. Ferranti has offices and a network of certified partners across the globe. As a vertical solution provider, we deliver our MECOMS 365 platform to energy and utility companies. This platform gives you access to the power and flexibility of Microsoft Dynamics 365; tailored to the specific needs of an energy and utility company.

Brabant Water is the water company that supplies 2,5 million residents and companies in North-Brabant with drinking water. 800 employees make sure that customers can always count on clean and safe drinking water anytime, anywhere. A task with a high responsibility and this is also embedded in the DNA of Brabant Water. Brabant Water does not seek high profits, it’s ambition is to deliver the best quality and the best service possible. Brabant Water delivers its products and service at the highest standards: customer focused, cost aware, with modern techniques and active care for the environment.