Utility companies have long been struggling with low customer interactivity. The platform helps you improve this with rich and structured communication. This allows you on the hand to capture your customers’ questions or comments given either via email, WhatsApp, mail, phone or on social media. On the other hand, the platform allows you to respond to these questions in multichannel approach, based on the preference of your customer. MECOMS is built on the industry’s best practices. Design thinking is at the heart of MECOMS, while Machine Learning and AI are continuously being investigated for the value they can bring to the solution and your customers.