MECOMS INTERACTION MANAGEMENT

MARKET COMMUNICATION

IT systems do not exist in a void. Interfacing with different systems is required to exchange messages, to update information and to account for all business processes in a multi-player market. This is the role of market communication, both in a regulated as well as in a deregulated market.

Market Communication enables SOA-based EDI or XML messaging of customer scenarios, master data and meter readings and invoice information. MECOMS also takes care of settlement processes, by performing grid fee calculation, allocation and reconciliation. In a regulated market, Market Communication can be used for reporting to partners, regulators, etc.

The MECOMS design separates generic processes from market-specific business logic, using interchangeable market blueprints. This approach greatly simplifies new implementations and continuing compliance with evolving market rules. MECOMS also provides a standard message library and a message mapper tool to rapidly implement new messages. Journals allow easy follow up and error-handling.

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PORTFOLIO MANAGEMENT

Portfolio Management offers a comprehensive toolset for program management, portfolio analysis, position calculation, risk management and mark-to-market. Users can set-up and develop a forecasting model using a deal/trade subsystem, a configurable calendar and a formula generator.

Based on the results, companies can manage their risk and position within the market. This includes sourcing activities (buy/trade) on spot and futures markets, often using flexible contracts in the MECOMS contract management module.

CUSTOMER COMMUNICATION

MECOMS does not force utility companies to choose between improving customer service and reducing cost to serve. A high degree of automation, intuitive user interfaces and sophisticated error prevention increase both efficiency and customer satisfaction. Customer care staff is empowered to handle even the most complex situations in fluent workflows, while dynamic rules make it easy to customize MECOMS for specific situations.

In order to increase customer intimacy, MECOMS offers innovative interaction channels. B2B and B2C web portals let customers consult and update their information with a web browser. Furthermore, for B2C customers, MECOMS offers a smart home application which runs on Xbox game consoles and an App for tablets.

MECOMS CRM offers customer care staff a 360° Cockpit™ for a quick and complete view on all information related to a customer, from meter readings and consumptions, to contracts, invoices, payments, repair, and maintenance. State-of-the-art screens enable real-time completion of complex processes, such as move-in, final invoice, contract creation and catch-up of payment advances. With the 360° Cockpit, processes are completed so fast that the customer can remain on the phone until completion. This significantly reduces call times and improves the experience, both for customers and employees.

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