Solgari is a Premium Tier Microsoft Business Applications ISV Connect partner and the first company to deliver integration across all channels – voice, video, SMS, chat, co-browsing, social media and messaging, and across all functions – cloud contact centre, recording and archiving, AI and more.
The solution is delivered via Microsoft’s Channel Integration Framework, offering customers an embedded communications experience inside Microsoft Dynamics 365, and allowing it to work seamlessly with the MECOMS 365 platform. Solgari is also a regulated telecommunications service company, providing premium carrier TIER 1 call quality globally.
This end-to-end, cloud communications solution, empowers organisations by giving them a single view of all customer service and sales communications, while also ensuring inherent security and compliance across multiple regulations including GDPR and PCI DSS.
The solution is used in 40 countries to-date across many industries including utilities, financial services, retail and manufacturing. Solgari is ideal for companies that have demanding, secure, multi-channel customer service and sales requirements, and who are looking to increase efficiency, ensure business continuity, solve remote working problems and more.