The utility market is rapidly changing. The introduction of smart meters, retailers selling in-home devices, value-added services that are provided to customers, maintenance on boilers, leasing of solar panels and many more business processes impact both the customer care division of the utility market and the asset and service management divisions.
MECOMS and Dynamics Software have partnered to offer MECOMS Customer Care & Billing software with the Utilities Asset Management solution from Dynamics Software. This new offering gives a clear integrated view of processes and data which enables combining state of the art customer care and billing with best-in-class service and asset/service management.
The complete solution is based on the Microsoft Dynamics AX platform which further strengthens the offering by providing ERP capabilities to manage the logistics and financial sides of the processes.
“We believe focus is essential to deliver top-notch products. With MECOMS, we leverage our vast knowledge and expertise in the domains of customer care, billing and meter data management. With Dynamics Software we have found a partner that puts the same amount of knowledge and dedication into their asset and service management software. Together we give energy providers and utilities a solution that gives them an advantage in all areas of their business.” Leslie De Cuyper, Product Manager MECOMS.
“We are very pleased to partner with MECOMS with their commitment to delivering solutions that add real value to customers and extensive experience in the Utility markets. Together, this integrated solution we will provide will be a powerful enabler for customers to enhance their business productivity and efficiency by having full control over their asset lifecycle. The all-in-one solution will enable better management of infrastructure, optimised business processes, predict and deploy preventive maintenance of utility devices and avoid costly interventions.” added, Eric Veldkamp, Executive Director Sales & Marketing, Dynamics Software.