ALL THE LATEST NEWS, EVENTS, INSIGHTS & TRENDS

The Debt Management Crisis in the UK

Gas and Electricity prices in the UK reached historically high levels during 2022 as a result of numerous factors, including increases in demand due to a post Covid recovery in the economy, risk of a cold winter.

Dynamic contracts, the pricing model for a sustainable energy future

Recently, the Flemish parliament approved a law regarding dynamic contracts in the electricity market. This means that Belgium is one step closer to sustainability in energy…

How the AI model behind ChatGPT can shape the future of your customer service.

There is no denying, ChatGPT is THE hot topic at the moment. Developers use it to write code, social media experts use it to create content and students deliver high-quality thesis papers thanks to the tool.

How to assure that your customers can continue to pay their energy bills?

Electricity and gas prices are rising. Advance bills of 1,000 euros a month are sought from customers, to continue to afford day-to-day living expenses.

Energy Communities, are they the future?

Using and distributing energy more consciously. It is a difficult but very important challenge that many consumers and suppliers have to face in the near future.

POWERAPPS: APPLICATIONS BUILT BY USERS WITHOUT WRITING ANY LINE OF CODE!

Each business relies on and produces an abundance of data such as financial records, interactions with customers, expenses, employee details, etc. All this information resides…

Purmerend: shining example for other municipalities

We at MECOMS are very proud to have customers, like Stadsverwarming Purmerend, that care about innovation in combination with sustainability. NOS (Nederlandse Omroep Stichting), in…

ROBOTS TAKING OVER?

Bots taking over the world has been a hot topic since the very first birth of robotic activity and has become even more tangible since…

RISE OF THE CHATBOTS, MIA A COGNITIVE AGENT DEVELOPED BY #FERRANTI FEATURES IN DATANEWS.BE

This new trend in customer engagement is predicted to further disrupt the self service – customer engagement landscape by creating new 24/7 use cases that…