04 April 2017

More than 1.2 million eligible businesses and other non-household customers in England can now choose their supplier of water and wastewater retail services.

MECOMS™ Customer Care & Billing is fully compliant and enables companies like Water Plus to outsmart their competitors.

“Competition will deliver more choice, better service and product innovation for business customers across the UK, which will raise the bar for all market participants.” (1)

“The market will work like many other open utility markets (such as telecoms, electricity and gas). Retail suppliers will buy wholesale services, (the physical supply of water and/or removal of wastewater), and offer a package to sell to eligible customers. Regional water companies will continue to serve non-eligible and household customers.” (2)

Here is what some of the retailers had to say about the biggest moment in the water industry’s history since privatisation: read the Utility Week article. (1)

Or visit the Ofwat website for more information on the market changes. (2)

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