MECOMS CUSTOMER EXPERIENCE MANAGEMENT
Utility companies have long been struggling with low customer interactivity. MECOMS helps you improve this with rich and structured communication. MECOMS is built on the industry’s best practices. Design Thinking is at the heart of MECOMS, while Machine Learning and AI are continuously being investigated for the value they can bring to the solution and your customers.
The self-service portal provides a top-notch user experience on an administrative level. We‘ve rebuilt the portal to cover all of the most important use cases, like requesting support, paying bills, exploring meter usage and arranging a move to a new location. The new intake experience also facilitates a custom user registration and creation.
Realized in cooperation with November Five
We added social listening functionalities to create a true 360° view of your customers. All interactions across all channels can be brought to a single department in your organisation. This way, tone-of-voice mismatches and conflicting messages are a thing of the past.
You can also easily generate rich documents (digital and print) for close interaction with your customers, on the channels they prefer.
Realized in cooperation with Lasernet from Formpipe