PacificLight Energy

Scalable Retail Billing System ensures operational excellence and first class customer service.

“With MECOMS™ PacificLight Energy now has the necessary IT system in place to support our primary objective of providing our customers with flexible pricing plans that meet their needs coupled with first class customer service.” 
- Geraldine Tan, General Manager, PacificLight Energy Pte Ltd

The Singapore Electricity Market

Singapore is considered Asia’s first liberalised electricity market. Singapore’s journey through liberalisation began in October 1995, when industry assets were corporatised and put on a commercial footing to facilitate competition and as a precursor to eventual privatisation.

As Singapore progresses with deregulation of its electricity market, new energy retailers that move the fastest stand to gain an advantage. As the Energy Market Authority (EMA) further lowers the threshold for eligibility to reach full contestability, more consumers will be able to choose their energy provider and benefit from cost savings and more flexible contracts. New entrants, like PacificLight, need to be ready to embrace future business opportunities in the market.

PacificLight Energy

PacificLight Energy is considered one of the most competitive energy retailers in Singapore. They are backed by their own state-of-the-art 800MW Combined Cycle Gas Turbine (“CCGT”) power plant, which is owned and operated by PacificLight Power.

PacificLight Energy has already successfully established itself in Singapore’s electricity retail market providing electricity to both commercial and industrial customers. PacificLight Energy’s value proposition lies in providing customers with flexibility that allows them to choose an energy plan that supports their specific operational, risk management and financial priorities.

To enable PacificLight Energy to service the wide ranging needs of its customers requires a robust and flexible system.

Business Situation

After careful consideration of the various systems suitable for the Singapore energy retail market and the appropriate implementation partner, the choice fell on MECOMS™ with Avanade as implementation partner..

The Microsoft business platform with MECOMS™ for Energy & Utilities has been chosen as the retailer’s robust business solution to provide metering, contract management and customer billing functions to serve PacificLight’s customers. It was considered the most suitable platform for PacificLight to meet customer’s needs of today and in future.

Avanade as global MECOMS™ partner already had extensive experience with electricity projects around the world and provided a dedicated local team which could translate the local market rules into the system requirements as well as providing frontline maintenance support to PacificLight.

Results Realized

Avanade was able to successfully deploy the MECOMS™ solution in a very short timeframe, through the effective use of product and market expertise, cloud technology as well as its offshore delivery capabilities. The platform was brought operational as scheduled and MSSL confirmed that PacificLight Energy was fully compliant with the relevant market rules and ready to do business as an authorized energy retailer in Singapore.

One of the key factors to the success was the aim of the project team to deploy the MECOMS™ solution without any customizations and to stay as close as possible to the “out-of-the-box” standard utility business processes through the powerful standard configuration capabilities, which enables the customer to further benefit from future product upgrades at minimal upgrade risk.

MECOMS™ Partner Avanade

Avanade as global MECOMS™ partner already had extensive experience with electricity projects around the world and provided a dedicated local team which could translate the local market rules into the system requirements as well as providing frontline maintenance support to PacificLight.

Avanade’s RapidResults methodology ensured a speedy go to market, needed for PacificLight to be ready to do business as deregulation accelerated across the industry.

Commodities: 
Electricity
Role: 
Producer/Generation
Retailer/Supplier
Integrated Utility
Functional Scope: 
Advanced Metering Infrastructure
AMR
Billing and Credit Management
Contract Management
Country Pack
CRM
Customer Management
Interaction Management
Meter Data Management
Performance Management
Portfolio Management
Product Management
Region: 
APAC