MECOMS 365
FIELD SERVICE
The introduction of smart meters, retailers selling in-home devices, value added services that are provided to customers, maintenance on boilers, leasing of solar panels and many more business processes impact both the customer care division of the utility market and the asset and service management divisions.
MECOMS Utilities Field Service, a collaboration between HSO Innovation and MECOMS, offers a clear integrated view on processes and data which enables combining state of the art customer care and billing with best-in-class service and asset/service management. It supports you by providing an overview of all work orders, regardless if they are customer-facing or internal. At the same time, you have direct access to all your assets, from both an operational and financial perspective.
PLANNED MAINTENANCE
The platform offers full flexibility in defining maintenance schedules for preventive maintenance. The actual generation of the preventive work orders can be automated. A wide range of functions are supported empowering your company to meet the challenges of ongoing changes in the utilities market and keep your assets healthy.
ASSET MANAGEMENT
The introduction of smart meters, retailers selling in home devices, value added services that are provided to customers, maintenance on boilers, leasing of solar panels and many more business processes impact both the customer care division of the utility market and the asset and service management divisions.
Utilities Asset Management offers a clear integrated view on processes and data which enables combining state of the art customer care and billing with best-in-class service and asset/service management. It supports you by providing an overview of all work orders, regardless if they are customer-facing or internal. At the same time, you have direct access to all your assets, from both an operational and financial perspective.
WORK ORDER MANAGEMENT
Work order management, provides accurate information about relevant work and tasks. Work orders and tasks can be generated and prioritized. Furthermore, costs can be assigned and the inventory can be taken into account.
OPERATIONS MANAGEMENT
The operations management takes care that the work on the field can run smoothly. Therefore, the budget needs to be managed, parts and tools need to be available and all work needs to be scheduled allowing the technicians to work in the field.
Take a look at the
MECOMS 365 platform
