The utility market is rapidly changing. The introduction of smart meters, retailers selling in-home devices, value-added services that are provided to customers, maintenance on boilers, leasing of solar panels and many more business processes impact both the customer care division of the utility market and the asset and service management divisions.
MECOMS and HSO (fka Dynamics Software) have partnered to offer MECOMS Customer Care & Billing software with the Utilities Asset Management solution from HSO. This new offering gives a clear integrated view of processes and data which enables combining state of the art customer care and billing with best-in-class service and asset/service management.
The complete solution is based on the Microsoft Dynamics AX platform which further strengthens the offering by providing ERP capabilities to manage the logistics and financial sides of the processes.
“We are very pleased to partner with MECOMS with their commitment to delivering solutions that add real value to customers and extensive experience in the Utility markets. Together, this integrated solution we will provide will be a powerful enabler for customers to enhance their business productivity and efficiency by having full control over their asset lifecycle. The all-in-one solution will enable better management of infrastructure, optimised business processes, predict and deploy preventive maintenance of utility devices and avoid costly interventions.” added, Eric Veldkamp, Executive Director Sales & Marketing, HSO.