MECOMS 365 - RELEASE UPDATES

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ONE VERSION ONE SUPPORT

Dynamics 365 Finance enables priority-based throttling by default as of version 10.0.19. Throttling is a way to prevent over-utilization of resources and to ensure consistent availability. Our MECOMS solution is now also capable of handling this in a proper manner to ensure the system’s responsiveness.   

To be able to guarantee a constant quality we keep on investing in automated testing. For SVS, our current set of more than 70 automated tests can now run every single night on the latest code. Because performance is key for our customers, several optimisations are done in MEEP Logging.NET and PWF.NET that speed up the processing. 

CUSTOMER ENHANCEMENTS

Improving the efficiency of MECOMS, the contract fulfillment flows for integrated utilities are extended with extra possibilities to foresee communication to the end customer and enhanced index handling such as the suggestion of a known index value in the move-in flow. To simplify the setup of PWF.NET batch, you are now able to configure multiple blueprint flows per batch. 

For auditing purposes, more insight is provided by creating logs triggered by changes done on the data of the customer. If for example the customer address is changed, this action is visible on the action history of the customer form in MECOMS 365 CIS. 

The payment and collection processes has been improved to give instant insight when a direct debit or a refund has failed, reducing the number of forms to go through. 

Improvements are made in MEEP as well as in MECOMS 365 CIS that benefit easier navigation.  In MEEP it is now possible to navigate from the process entry directly to the triggered contract fulfillment flow, making it easier to do a follow up.  In MECOMS 365 CIS navigating between the web user, portfolio, customer and contract is more intuitive and results in a better user experience. 

The period between the time a customer moves in and the time the first periodical invoice is sent, can now be configurated.  This gives the possibility to reduce the number of invoices and customer interactions. 

PLATFORM OF THE FUTURE

The service that synchronizes consumptions between MECOMS 365 CIS and the Smart Volume Stream (SVS) has been enhanced to be more robust, resilient and therefore performs more consistently. 

We’ve proven the capabilities of the power of embedded canvas apps in Customer Service (CS) by designing a sample app for the payment plan process and a move-in registration.  To get started, check out our best practices available on docs.mecoms.com. 

To keep up and be involved with the latest trends in the Power Platform, we participated in a Power Platform convergence workshop.  When new Power Platform features are available and can benefit the MECOMS 365 CS solution,  such as the party model, validations are done keeping a short line with Microsoft. 

For Meter Data Management (MDM) strategic objectives are being defined setting a roadmap for the future. 

COMING UP

What is coming up in the fall update 2021 ?

  • SVS pipelines move to MEEP 
  • Several MEEP performance and efficiency improvements 
  • New features such as a new contract connection activation status, contract fulfillment validation rules and minimizing the number of invoices to the customer when moving out

And more to come!

DEEP DIVE VIDEO’S

1. A FASTER TIME TO MARKET

2. THE VALUE OF AUTOMATED TESTING

3. MICROSOFT ALIGNMENT AS ISV PARTNER

4. HOW MECOMS USES CUSTOMER FEEDBACK TO IMPROVE THE PLATFORM

5. MEEP INTRODUCTION

6. MEEP – HOW IT WORKS